Bay State Pump Co FAQs

General Service Questions

What types of water systems do you service?

We handle residential and light commercial wells, pumps, filtration systems, storage tanks, pressure switches, and most other private water system components.

Do you offer emergency service?

Yes. We provide 24/7 emergency repairs 365 days a year across Massachusetts and some surrounding areas.

How quickly can you respond to an emergency?

Response times vary by location, but our fully stocked trucks and on-call technicians allow us to reach most customers the same day, often within a few hours.

Are you licensed and insured?

Absolutely. We are fully insured and certified by the Massachusetts Department of Environmental Protection (License #862).


Wells & Pumps

How can I tell if my well pump is failing?

Common signs include fluctuating water pressure, air spurts from faucets, discolored water, or unusually high electric bills.

Do you drill new wells?

We focus on servicing, repairing, and upgrading existing wells and pumps. If drilling is needed, we can recommend trusted drilling contractors.

Can you increase my water pressure?

Yes, we can evaluate your system and install or adjust pressure tanks, booster pumps, or filtration to improve flow and pressure.


Water Quality & Filtration

Do you test water quality?

We can arrange water testing for bacteria, minerals, and contaminants, then recommend the right filtration or treatment.

Can you install or service water filters and softeners?

Yes. We install, maintain, and replace a variety of filtration and softening systems.


Coverage & Scheduling

Which areas do you service?

We cover all of Massachusetts, including Worcester, Westborough, Northborough, Shrewsbury, Auburn, Grafton, Sturbridge, and many surrounding communities. We also service some areas outside Massachusetts—call to confirm.

How do I schedule maintenance or service?

Call us anytime or use our online request form. We recommend routine well inspections every 12 months.


Costs & Warranties

Do you provide free estimates?

We offer upfront pricing and can give free estimates for many repairs and installations after an initial assessment.

Are your parts and labor guaranteed?

Yes. We stand behind our work with warranties on both parts and labor—details depend on the specific equipment installed.